Privacy Policy

Last updated: June 2025

Introduction

Dr Tasfiyah Rasool, practising from The Wellness Point at 4 Kerk Street, Fairview, Empangeni 3880 ("we", "us", or "our"), is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Health Professions Act. This privacy policy explains how we collect, use, store, and protect your personal and health-related information.

Information We Collect

In the course of providing healthcare services, we may collect the following types of personal information:

  • Personal identification information: Full name, date of birth, identity number, gender, and contact details (telephone number, email address, physical address).
  • Health information: Medical history, current symptoms, diagnoses, treatment plans, medication records, and clinical notes as required for your care.
  • Medical aid information: Medical aid scheme name, membership number, and dependant details for billing purposes.
  • Payment information: Payment method details necessary for processing consultation fees.
  • Communication records: Records of telephone calls, WhatsApp messages, and email correspondence related to your care and appointments.

How We Use Your Information

Your personal information is used for the following purposes:

  • Providing homeopathic consultations and treatment.
  • Maintaining accurate clinical records as required by the AHPCSA and the Health Professions Act.
  • Processing medical aid claims and payments.
  • Communicating with you regarding appointments, treatment plans, and follow-up care.
  • Referring you to other healthcare professionals where clinically indicated, with your consent.
  • Complying with legal and regulatory obligations.

Legal Basis for Processing

We process your personal information on the following legal grounds as defined by POPIA:

  • Consent: You provide consent when you engage our services and supply your personal and health information.
  • Contractual obligation: Processing is necessary to fulfil the healthcare services you have requested.
  • Legal obligation: We are required to maintain patient records in accordance with the Health Professions Act and AHPCSA regulations.
  • Legitimate interest: To communicate appointment reminders and follow-up care information.

Information Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or damage. These measures include:

  • Secure storage of physical patient records in locked cabinets with restricted access.
  • Password-protected electronic systems for digital records.
  • Limiting access to personal information to authorised personnel only.
  • Secure disposal of records that are no longer required, in accordance with retention requirements.

Retention of Information

Patient records are retained for the minimum period required by the Health Professions Act and related regulations. Generally, patient records are retained for a minimum of six years from the date of the last consultation, or longer where required by law. Records of minors are retained until the patient reaches the age of 21 years, plus an additional six years.

Sharing of Information

We do not sell or trade your personal information. Your information may be shared with third parties only in the following circumstances:

  • With other healthcare professionals for referral purposes, with your consent.
  • With your medical aid scheme for claims processing.
  • With payment processors for transaction processing.
  • Where required by law, court order, or regulatory obligation.

Your Rights Under POPIA

As a data subject, you have the following rights in relation to your personal information:

  • Right of access: You may request confirmation of what personal information we hold about you and request a copy thereof.
  • Right to correction: You may request that we correct or update any inaccurate personal information.
  • Right to deletion: You may request deletion of your personal information, subject to legal retention requirements.
  • Right to object: You may object to the processing of your personal information in certain circumstances.
  • Right to withdraw consent: You may withdraw your consent to the processing of your personal information at any time, though this may affect our ability to provide services.

Cookies and Website Analytics

This website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. No personally identifiable health information is collected through cookies. You may adjust your browser settings to refuse cookies, although this may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights under POPIA, or wish to lodge a complaint regarding the handling of your personal information, please contact us:

  • Information Officer: Dr Tasfiyah Rasool
  • Address: 4 Kerk Street, The Wellness Point, Fairview, Empangeni 3880
  • Phone: +27 66 213 7055
  • Email: info@drrasool.co.za

You also have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.